CUSTOMER SERVICE ~ APPLICATION FOR SERVICE
Prior to moving into your new home or business, the first step in the customer service process
is to establish your service account. You may contact our Billing Department at 740-927-0410
to have an application faxed or emailed to you
or you may download our Application for Service here.
District Rules and Regulations require that you present proof of ownership
and photo identification at the time of application.
These documents may be submitted to our office via fax to 740-927-4700
or by email to [email protected]
or the process may be completed in person at our business office,
located at 8675 York Road.
No appointment is necessary to open your account.
Office hours are Monday through Friday, 8:00a.m. to 4:30p.m.
If you are an existing customer and are moving from your home,
it is necessary for you to contact our office as soon as your closing is scheduled
and provide the new mailing address for your final bill.
If new owner information is not yet on file, it will also be necessary for you to
complete a Voluntary Termination of Service Request Form.
This will protect your account from unauthorized use of water and/or sanitary sewer service
and subsequent charges.
If you wish to have water service restored and are unable to meet our inspector at the property
at the time of turn-on, it is necessary that you sign a Reconnection Disclaimer.
The District is entitled to assume that all fixtures and piping are in good working order
and that all faucets and fixtures are in the "off" position prior to reconnecting your water service. The District will not accept responsibility for any damage to your property
as a result of faulty fixtures or piping or open faucets or fixtures.
Although property owners are ultimately responsible for payment for services to their properties, the District does allow for direct billing of services to tenants
through execution of our Direct Billing Agreement by both the property owner and the tenant. The tenant must also complete and return the Application for Service found above.
Please note:
The District schedules routine work orders,
including final meter readings and voluntary terminations,
two (2) business days in advance.
is to establish your service account. You may contact our Billing Department at 740-927-0410
to have an application faxed or emailed to you
or you may download our Application for Service here.
District Rules and Regulations require that you present proof of ownership
and photo identification at the time of application.
These documents may be submitted to our office via fax to 740-927-4700
or by email to [email protected]
or the process may be completed in person at our business office,
located at 8675 York Road.
No appointment is necessary to open your account.
Office hours are Monday through Friday, 8:00a.m. to 4:30p.m.
If you are an existing customer and are moving from your home,
it is necessary for you to contact our office as soon as your closing is scheduled
and provide the new mailing address for your final bill.
If new owner information is not yet on file, it will also be necessary for you to
complete a Voluntary Termination of Service Request Form.
This will protect your account from unauthorized use of water and/or sanitary sewer service
and subsequent charges.
If you wish to have water service restored and are unable to meet our inspector at the property
at the time of turn-on, it is necessary that you sign a Reconnection Disclaimer.
The District is entitled to assume that all fixtures and piping are in good working order
and that all faucets and fixtures are in the "off" position prior to reconnecting your water service. The District will not accept responsibility for any damage to your property
as a result of faulty fixtures or piping or open faucets or fixtures.
Although property owners are ultimately responsible for payment for services to their properties, the District does allow for direct billing of services to tenants
through execution of our Direct Billing Agreement by both the property owner and the tenant. The tenant must also complete and return the Application for Service found above.
Please note:
The District schedules routine work orders,
including final meter readings and voluntary terminations,
two (2) business days in advance.