CUSTOMER SERVICE  ~  PAYMENT OPTIONS

In an effort to make payment for your water and sanitary sewer service as painless as possible, the District offers several payment method options:
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​​Our online payment platform and payment by phone using Invoice Cloud
will be unavailable starting January 31st and going thru February 10th,
as the final conversion of our billing software takes place. In the meantime, payments can be made by mail or at the Administrative Building.
  • Access your account information online by visiting:  www.invoicecloud.com/swlcws        Click on Water/Sewer Invoices and enter your account number (with dashes) and           your last name.  Follow the simple instructions to register your account for return visits or make a one-time payment.  If you have any questions or difficulty, please call our office at 740-927-0410.

  • To make a payment by phone, call 1-877-314-2480.  Be sure to have your account number available and follow the prompts.  If you have any questions or difficulty, please call our office at 740-927-0410.
Please note:  there is a convenience fee when processing a payment through this portal.  Also, there is a $250.00 limit per transaction when paying with a debit or credit card; there is no transaction limit when paying with an e-check.



  • A return envelope is enclosed with each monthly invoice addressed to our payment processing center at Park National Bank.  These payments are mailed to:
           SWLCWSD
           P.O.Box 2020
           Mt. Vernon, Ohio 43050

  •  Payments may also be mailed to our local Post Office Box:
     SWLCWSD
     P.O.Box 215
     Etna, Ohio 43018
 
  • Payments are accepted in the form of cash, check or money order at our Administrative Building (8675 York Road) Monday through Friday between the hours of 8:00am and 4:30pm. A drop box is available for after-hours payments.
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  • The District also offers the convenience of automatic payment transfer.  Upon receipt of the completed  Automatic Payment Transfer Authorization Form, your payment will be automatically paid from your designated account on the 20th of each month.
Please contact our Billing Department (740-927-0410) for more information
on any of these payment options.
Payments are due upon receipt of your monthly statement.
We do offer a 20-day grace period for making your payment ~
the 20th of each month
(OR the first business day following the 20th when it falls on a weekend or holiday)
is THE LAST day to avoid a late payment penalty.
Payments are posted to your account on the day they are received
in our office or at Park National Bank.
The District does not post payments according to the Post Marked Mailing Date.
Per Post Office recommendation, please allow
a minimum of seven (7) days for mailing.