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Home > Customer Service > Application for Service


After moving into your new home or business, the first step in the customer service process is to establish your service account.  You may contact our Billing Department at 740-927-0410 to have an application faxed or emailed to you or you may download our Application for Service here.  New Federal Regulations (FTC 2010) require that you present proof of ownership and/or photo identification at the time of application.  These documents may be submitted to our office via fax to 740-927-4700 or by email to customerservice@swlcws.com or the process may be completed in person at our business office, located at 69 Zellers Lane.  No appointment is necessary to open your account.  Office hours are Monday through Friday, 8:00a.m. to 4:30p.m. 

If you are an existing customer and are moving from your home, it is necessary for you to contact our office and provide the new mailing address for your final bill.  If new owner information is not yet on file, it will also be necessary for you to complete a  Voluntary Termination of Service Request Form.  This will protect your account from unauthorized use of water and/or sanitary sewer service and subsequent charges.

If you wish to have water service restored and are unable to meet our inspector at the property at the time of turn-on, it is necessary that you sign a  Reconnection Disclaimer.  The District is entitled to assume that all fixtures and piping are in good working order and that all faucets and fixtures are in the "off" position prior to reconnecting your water service.  The District will not accept responsibility for any damage to your property as a result of faulty fixtures or piping or open faucets or fixtures.

Although property owners are ultimately responsible for payment for services to their properties, the District does allow for direct billing of services to tenants through execution of our Direct Billing Agreement by both the property owner and the tenant.  The tenant must also complete and return the Application for Service found above.

 

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