After moving into your new home or business, the first step in the customer service process is to establish your service account.  New Federal Regulations require that you present photo identification and proof of ownership at the time of application.  No appointment is necessary to visit our business office, located at 69 Zellers Lane, to open your account.  Office hours are Monday through Friday, 8:00a.m. to 4:30p.m.  You may contact our Billing Department at 740-927-0410 to have an application faxed or mailed to you or you may download our Application for Service ; however, you must return it to our office in person with the necessary documents prior to scheduling the meter read to open your account.

If you are an existing customer and are moving from your home, it is necessary for you to complete our Application for Final Read/Transfer of Account. This will provide the District with the information necessary to close your account.  If new owner information is not yet on file, it will also be necessary for you to complete a Voluntary Termination of Service Request Form.  This will protect your account from unauthorized use of water and/or sanitary sewer service and subsequent charges.

If you wish to have water service restored and are unable to meet our inspector at the property at the time of turn-on, it is necessary that you sign a Reconnection Disclaimer.  The District is entitled to assume that all fixtures and piping are in good working order and that all faucets and fixtures are in the "off" position prior to reconnecting your water service.  The District will not accept responsibility for any damage to your property as a result of faulty fixtures or piping or open faucets or fixtures.

Although property owners are ultimately responsible for payment for services to their properties, the District does allow for direct billing of services to tenants through execution of our Direct Billing Agreement by both the property owner and the tenant.